Passenger disobedience, rudeness and aggressive behaviour is on the rise and directly impacting the health and well-being of airline employees, according to unions representing flight attendants at the country’s major airlines.
Passenger disobedience, rudeness and aggressive behaviour is on the rise and directly impacting the health and well-being of airline employees, according to unions representing flight attendants at the country’s major airlines.
The federal government is directing the Canadian Transportation Agency to strengthen rules that require airlines to refund passengers for cancelled flights.